Contact Us - Lucky Go Casino
Available 24/7, Monday through Sunday, 8:00 AM-12:00 AM Mountain Time
Customer Support
Our support team can help with account access and profile problems, login and password issues, Android or iOS installation, application errors, game-related technical problems, purchase-related questions and general Lucky Go Casino information.
Get SupportEmail Support
For general assistance, contact us at the address below. Please use your registered email address when possible for account questions and requests.
support@luckygo777casino.com
Response Times
Most messages are handled within 24 hours of receipt. On average we respond to and sort out a support request within 6 hours and 20 minutes, and 85% of standard tickets are resolved within the first support exchange. More technical or account-related issues may require further investigation.
10 customer support agents are on hand to deal with any queries, alongside technical staff for more complicated application cases. Together the team handles around 2,400-2,900 support requests every month.
Before Contacting Us
Please have your Lucky Go Casino username and registered email address ready. Where possible, include a screenshot of the error along with details of your device, operating system and app version - this helps us resolve your request in fewer exchanges. We will never ask for your password or verification codes.
Other Contact Options
Our Help Center is being updated with more than 120 support articles covering accounts, applications, games and technical issues. You can also create a support ticket for individual assistance, and our Community channels carry platform announcements and event information.